Returns

Your experience is so important to us, and we appreciate you spending your time on our part of the internet!

If you do need to discuss a exchange or refund, please reach out to us via email below:

YARN

CHANGE OF MIND
We will be happy to exchange your yarn, with any that we have in stock of the same brand, or provide a store credit.

Yarn must be unused and in the same condition that it was received..
Proof of purchase must be supplied.
Notification to us must be within 10 days of receiving your order.

FAULTY / DAMAGED ITEM
We will be happy to exchange your yarn with the same colour and brand, or provide a store credit, or provide a complete refund.

Yarn must be unused.
Proof of damage must be provided.
Proof of purchase must be supplied.
Notification to us must be within 10 days of receiving your order.

ORDERED TOO MANY SKEINS?
We cannot provide a credit, exchange or refund in this circumstance.

TOOLS + TEXT

CHANGE OF MIND
We cannot provide a credit, exchange or refund in this circumstance

FAULTY / DAMAGED ITEM
We will be happy to exchange your item, or provide a store credit, or provide a complete refund.

Item must be unused.
Proof of damage must be provided.
Proof of purchase must be supplied.
Notification to us must be within 10 days of receiving your order.

ORDERED TOO MANY?
We cannot provide a credit, exchange or refund in this circumstance